Staffing is likely to be one of the critical decisions and one of the bigger costs in your business, especially if you plan to provide a service.
Even small businesses are run by people. Taking effort to select the best people will always pay off. Planning how many people, what they will do, what they need to know, what skills they must have, where, when, what they will work with, and how much they will earn is a critical task before actually employing anyone.
Do this staffing planning up front, noting that more people do not always make a business more profitable, but they do normally make it more complicated.
A good recruitment process will help you to pick the best staff for your budget. Take time to consider where to find your staff, exactly which kind of people and what skills they must have must be thought through. From my experience, always go for the person with better personal characteristics such as good communication, honesty, integrity, and responsibility, rather than just technical expertise or skills.
For smaller start-up companies, try to employ persons who have more than one capability. For example employ a salesperson who can also do general management or find a bookkeeper who also has good legal knowledge etc.
The recruitment process includes:
• Targeting where to find your staff (e.g. those graduating from universities or colleges).
• Selecting and interviewing staff from these target pools (do background checks on a shortlist of candidates – reference, finance and qualifications checks).
• Making a job offer – it’s a good idea to offer a short initial term of employment to make sure that you have the right candidate. A candidate may fool you during a one hour interview, but they will rarely fool you for the duration of a three-month work contract.
• Having a formal induction process – this is especially true for larger companies.
• Having a retention strategy – this must include training your staff.
• Having a termination process – for staff who have poor work performance or who break the employment contract.
It would be advisable as a new businessperson,