can learn it in one day and you don’t need a technical background.”
Although you don’t need technical experience, you do need to be able to deal with people.
“You have to be friendly and outspoken, so that you can always provide an entertaining experience. In addition, you need to have patience. Good communication skills are also very important, especially when you have to deal with difficult customers. You also have to be tactful and alert,” explains Neo.
Neo works from Tuesdays to Sundays, from 9:30 to 17:00. In December, she works an extra hour per day, as the ride times are lengthened. While the job is not physically hard, amusement park workers often have to pick up some of the children to put them on the rides.
As for the salary, Neo is paid for every day that she is on duty. The starting salary is around R3 200 pm.
For Neo, the best thing about the job is entertaining the children.
“It makes you happy when they are happy. It’s infectious and there is a lot of job satisfaction in that.”
The worst thing about her job is difficult customers.
“It’s difficult when customers start insulting you and degrading you. You have to be patient, because at the end of the day, you have to make them happy. Some scold because of the rules and, sometimes, it’s really trivial, like height restrictions on some of the rides, which means that their children can’t go on them.”
The way Neo deals with it is that she allows customers to vent their annoyance, and then gets them to calm down.
“Once they’re finished screaming and are relaxed, I explain what the implications are of breaking the rules. Most of the time it works.”
Before she became an amusement park worker, Neo used to work in a clothing retail store. While each day also entailed routine, with the perk of meeting new people, the positive aspect of her job at Gold Reef City is that it’s a more fun environment.
Published By: Marli Merz & Matters